Returns

Below you will find our returns information for consumers:

Return article

For your return to us, you can send the package with a shipping service of your choice. Our address is:

Ungebilde
Ellen Dinspel
Zum Neuglück 17
D-53773 Hennef
Germany
E-Mail:ellen@ungebil.de

Exchange article
The article does not fit or you would like another colour?
You can simply place a new order in our online shop. To guarantee the fastest possible processing, you do not need to wait with the return, because we process the new order separately from the return. You can return the unsuitable article to us as a return. We will automatically refund the purchase amount after we have processed your return.

Has my return arrived? When will I receive a refund of the purchase amount?
As soon as we have registered your return, it will be processed and the amount refunded. The processing of your return usually takes about 2-4 working days from the time the goods arrive.

Can I return goods from different orders in one package?
Of course you can combine the goods from different orders in one return package and send it back to us.

Revocation form

(Complete and return this form only if you wish to withdraw from the contract.)

To
Ungebilde
Ellen Dinspel
Zum Neuglück 17
D-53773 Hennef
Germany
E-Mail:ellen@ungebil.de


I/We* hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / provision of the following service (*)
_______________________________________________
_______________________________________________

Ordered on ___________________ (*)/received on _______________________(*)

Name of the consumer(s) ______________________________________
Address of the consumer(s)
_________________________________
_________________________________
_________________________________

_________      _____________________________________________________
Date                signature of the consumer(s) (only with message on paper)

_____________________________________________________________________________________
(*) delete as applicable